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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Dear Development Team,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I hope this finds you well.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Would you please help us to answer the following questions posted by customer: Admin Re <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Fyi, the customer is thinking about dropping the product as there is no clear product road map from Oracle.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thank you for your help.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Kind Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Maha<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'><o:p> </o:p></span></p><p class=MsoNormal><a href="http://www.oracle.com/us/support/best-practices/overview/index.html"><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666;text-decoration:none'><img border=0 width=570 height=73 id="Picture_x0020_5" src="cid:image004.png@01CEAE24.29778F00" alt=17942-Oracle-ProActive-Email-Banner-v6></span></a><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'>Maha Daoud | Senior Support Account Manager<br>Phone: <a href="tel:+202%203535%200279"><span style='color:black'>+202 3535 0279</span></a> | Mobile: <a href="tel:+20%201010%205111%2079"><span style='color:black'>+20 1010 5111 79</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'>Working hours: 9-5.30 CET, Oracle Hub (24x7): <a href="http://www.oracle.com/us/support/contact-068555.html"><span style='color:black'>Hub Link</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:red'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:red'>Oracle</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'> Divisional Customer Management<br>ORACLE Egypt | Smart Village, Km 28 Cairo/Alex Desert road | 12577 Giza</span><span style='color:#1F497D'> <o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='color:#1F497D'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span style='color:#1F497D'>This transmission is intended only for the use of the addressee and may contain confidential or legally privileged information. If you are not the intended recipient, you are notified that any retransmission, dissemination, disclosure or other use of, or taking any action in reliance upon, this communication is strictly prohibited. If you have received this transmission in error please notify us immediately and delete all copies of this transmission together with any attachments. <o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='color:#1F497D'><hr size=2 width="100%" align=center></span></div></div><table class=MsoNormalTable border=0 cellpadding=0><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><a href="http://www.oracle.com/commitment" target="_blank"><span style='color:black;text-decoration:none'><img border=0 width=44 height=28 id="_x0000_i1030" src="cid:image003.gif@01CEAE10.D1D41510" alt="Green Oracle"></span></a><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#4B7D42'>Oracle is committed to developing practices and products that help protect the environment</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Amira Moharram <br><b>Sent:</b> Tuesday, September 10, 2013 10:31 AM<br><b>To:</b> Theophil Weber; Maha Daoud<br><b>Subject:</b> Urgent: Admin Re questions on OCFS2<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi Theo, Maha,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I would like to give you heads up that CSC are in the process of providing advice to Admin Re Group (ARG) on technology standards for the next 3 to 5 years, and they are looking at OCFS2. I would be grateful if you could help me answer a few questions they requested: -</span> <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>1) Is there a roadmap for the OCFS2 product that is available to CSC (as a platinum partner) and ARG (if it's public information). The sort of information that they would like to know is: -</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> a) Does Oracle have a long term commitment to continued development of OCFS2?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> b) What are the new features in development?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> c) What operating systems / platforms are going to be supported by OCFS2 in the future?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> d) Does v1.6 have an end of support date yet?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> 2) Is there a support roadmap for the OCFS2 v1.4 product? Specifically: -</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> a) Has any end of support date been announced?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> b) Where bugs are discovered will patches be developed and made available?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> c) Are any new versions going to be developed?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> d) Are there any plans to stop creating versions for new RedHat Linux (RHEL) kernel versions?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> 3) Can you please provide me with the latest support information on OCFS2 v1.6? Specifically we need to know: -</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> a) Under what conditions it is and is not supported?</span> <br><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> b) There appears to be several sources of information on different Oracle websites, but they appear to provide different information. What is the official source of support info for OCFS2? <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>OCFS2 v1.4 continues to cause Admin Re issues and they are actively looking at alternatives. They have asked about OEL + OCFS2 v1.6, but unless we can give them assurances about support, stability and roadmaps it will not be a viable option.</span> <span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thank you in advance<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Amira.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>-- <br><a href="http://www.oracle.com/" target="_blank"><span style='color:black;text-decoration:none'><img border=0 width=114 height=26 id="_x0000_i1025" src="cid:image001.gif@01CEAE10.D1D41510" alt=Oracle></span></a><br><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'>Amira Moharram | Principal Support Account Manager<br>Phone: <a href="tel:+202%203535%200083"><span style='color:black'>+202 2456 3236</span></a> | Mobile: <a href="tel:+2010%200167%206736"><span style='color:black'>+2010 210 48058</span></a> <br></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:red'>Oracle</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'> Customer Management Center<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>out of office Notice:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'><br>ORACLE Egypt | 2 El Hegaz Street, CEDARE Building, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'>Heliopolis, P.O.Box 1003 | 11737 Cairo, Egypt<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#666666'><o:p> </o:p></span></p><p class=MsoNormal><a href="http://www.oracle.com/us/support/best-practices/overview/index.html"><span style='color:#1F497D;text-decoration:none'><img border=0 width=569 height=72 id="Picture_x0020_4" src="cid:image002.jpg@01CEAE10.D1D41510" alt=17942-Oracle-ProActive-Email-Banner-v6></span></a><o:p></o:p></p><table class=MsoNormalTable border=0 cellpadding=0><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><a href="http://www.oracle.com/commitment" target="_blank"><span style='color:black;text-decoration:none'><img border=0 width=44 height=28 id="_x0000_i1027" src="cid:image003.gif@01CEAE10.D1D41510" alt="Green Oracle"></span></a><span style='font-size:12.0pt'><o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#4B7D42'>Oracle is committed to developing practices and products that help protect the environment</span><span style='font-size:12.0pt'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>